Using Fulfillable Returns

Overview

• View returns and mark as refunded or exchanged 
• View return reasons and stock flow
• We manage the returns flow, anything sent back by your customers will appear in the "Returns" section. 

To ensure returns are processed smoothly, please ensure your customer returns their order to your correctly assigned warehouse, this is the same address for your ASNs. 

1) Navigate to Returns>Overview 

2) On the return of interest click Actions>View

3) You will be able to see the history along with the condition of any items returned. Any items returned in sellable condition will be returned to your inventory. 

4) From the overview screen you can also mark returns as "Refunded" or "Exchanged" so you know our team have actioned them.